Skip Ribbon Commands
Skip to main content

News Release

Chicago, London, Singapore, Moscow

Workplace powered by Human Experience: new report from JLL analyses how real estate can enable business transformation

Chicago, London, Singapore, Moscow, June 22, 2017 – JLL has today launched ‘Workplace powered by Human Experience’, a new global report series and accompanying tool, the ‘Human Experience model’, looking at how workplace experience can help businesses thrive in the new world of work.

Findings of the report, which is part of JLL’s recently launched Future of Work research programme, are based on consultations with decision makers at 40 corporations around the world and the results of a separate, anonymous survey of more than 7,300 employees working for companies with more than 100 members of staff. The survey covered 12 countries and the respondents were aged between 18 and 65 years. Countries where employees were surveyed: Australia, China, France, Germany, India, Italy, Japan, the Netherlands, South Africa, Spain, the UK and the US.

The study revealed that helping people to feel good at work is more than a ‘box-ticking’ exercise in trying to achieve work-life balance. It goes far beyond this. Companies stand to benefit in measureable ways once they realise that the experience they create for their people in the workplace goes to the heart of those employees’ levels of engagement, sense of empowerment and feelings of fulfilment at work.

Key insights include:

• Nearly 70% of participants agreed that happiness at work is the best ingredient to guarantee a unique work experience. What’s more, almost 90% of all respondents support the idea of having a Chief Happiness Officer at work, dedicated to employee wellbeing

• Whilst large corporations continue to attract more talent (61%) than the smallest ones, almost half (46%) of respondents said they aspire to work in a start-up environment and that they crave an entrepreneurial culture

• Only 40% of respondents revealed feeling very engaged at work on average, and consider ‘trust’ and ‘kindness’ - which can be fostered through agile workspaces - the biggest positive impact on their engagement at work

• Only 52% of employees admitted being entirely satisfied with their current work environment. In addition, 42% revealed feeling completely ready to move from their personal desk to open-plan offices or unallocated seats, in order to access new innovative workspaces

• Almost half of respondents (47%) think that being able to concentrate in the workplace is a top priority, calling for a stronger focus from companies on giving employees a choice about how, when and where they work.

Neil Murray, EMEA CEO of Corporate Solutions at JLL, said: “In a world increasingly driven by data and digital innovation, the future of work is actually more about people than you might think. Organisations can no longer only focus on providing space to work, they need to create places that enable people to achieve their ambitions. Appealing to what people want can have transformational benefits to businesses.”

Marie Puybaraud, Global Head of Corporate Research at JLL, added: “Human Experience is about how the work environment ultimately impacts company performance, not just its culture. Our study shows that work places and work spaces have a key role to play, both strategically and operationally, in fostering engagement, empowerment and fulfilment at work.”

Kate McMurtrie, Head of Corporate Solutions, JLL, Russia & CIS, noted: “Corporate Occupiers in Russia are increasingly interested and motivated to learn about new ways of working and workplace strategies that will stimulate positive change in their organisations. Senior management leaders in both domestic and international companies in Russia are becoming more and more engaged on this topic, as they aim to put in place workplaces that respond better to the demands of 21st century talent.”

For further information on workplace experience and its impact on business performance, please visit us here.


About JLL
JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and on behalf of its clients managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $136 billion. At the end of the first quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 78,000. As of March 31, 2017, LaSalle Investment Management had $58.0 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.
In Russia and CIS JLL has offices in Moscow, St. Petersburg and Kiev. JLL, Russia & CIS was voted Consultant of the Year in 2004, 2006-2017 at the Commercial Real Estate Awards, Moscow; Consultant of the Year at the Commercial Real Estate Awards 2009, 2016, St. Petersburg; Consultant of the Year at the RCSC Awards in 2015.