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Jones Lang LaSalle Officially Endorsed REABS

Moscow, 15 November 2013 — The international company Jones Lang LaSalle, the Russian consulting market leader, supported the Royal Institute of Chartered Surveyors (RICS) in its initiative of introducing Real Estate Agency & Brokerage Standards (REABS) in Russia which are the norms and rules providing the unified and globally accepted by RICS members approach to consulting services.

Charles Boudet, Managing Director, Jones Lang LaSalle, Russia & CIS, said: “Jones Lang LaSalle is always guided by the principles of international business transparency, adherence to corporate ethics and high standards when interacting with customers – therefore year on year our company is rated in World’s Most Ethical Companies by the Ethisphere Institute. In fact, REABS is the part of our daily common work, and we can only welcome and support this RICS initiative.”

12 core principles in accordance with the RICS Real Estate Agency Code are as follows:
1. To conduct business in an honest, fair, transparent and professional manner;
2. To carry out work with due skill, care and diligence, and ensure that staff employed have the necessary skills to undertake their tasks;
3. To ensure that clients are provided with terms of engagement which are fair and clear, incorporate details of complaints handling procedures and, where existing, an appropriate redress scheme and meet all other legal requirements and relevant codes of practice;
4. To do the utmost to avoid conflicts of interest and, where they do arise, to deal with them openly, fairly and promptly;
5. Not to discriminate unfairly in any dealings;
6. To ensure that all communications are fair, clear, timely and transparent in all dealings with clients;
7. To ensure that all advertising and marketing material is honest, decent and truthful;
8. To ensure that any client money is held separately from other monies, and is covered by adequate insurance;
9. To have appropriate professional indemnity / errors or omissions insurance, to ensure customers do not suffer loss as a result of any negligent act;
10. To ensure that it is made clear to all parties for whom you are acting, the scope of your obligations to each party;
11. Where provided as part of the service, to give a realistic assessment of the likely selling, buying or rental price or associated cost of occupancy, to the client based on market evidence and using best professional judgment, and
12. To ensure that any property viewings are carried out in accordance with the client's wishes, having due regard for the security and personal safety of all parties.


About Jones Lang LaSalle
Jones Lang LaSalle (NYSE:JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. With annual revenue of $3.9 billion, Jones Lang LaSalle operates in 70 countries from more than 1,000 locations worldwide. On behalf of its clients, the firm provides management and real estate outsourcing services to a property portfolio of 242 million square meters and completed $63 billion in sales, acquisitions and finance transactions in 2012. Its investment management business, LaSalle Investment Management, has $46.7 billion of real estate assets under management.
In Russia and CIS Jones Lang LaSalle have offices in Moscow, St. Petersburg and Kiev. Jones Lang LaSalle, Russia was voted Consultant of the Year in 2004, 2006, 2007, 2008, 2009, 2010, 2011, 2012 and 2013 at the Commercial Real Estate Awards, Moscow and Consultant of the Year at the Commercial Real Estate Awards 2009, St. Petersburg.
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